About

Front of Shop is a small publication of practical operations notes for owners and office managers of US home-service and local businesses — shops like HVAC, plumbing, electrical, cleaning, landscaping, and others in the same line of work.

The articles are about the work around the job itself: answering the phone, following up on leads the same day, scheduling so people actually show up, asking for reviews without being awkward, hiring the first office person, and keeping a simple handle on job costs. The aim is something you can use this week, not a stack of theory.

Front of Shop is published by AuraGrid Labs LLC. Everything here is free to read.